At MEDESUN, we are committed to providing exceptional products and services to our valued customers. However, we understand that there may be instances where a refund is necessary. We aim to make this process as straightforward and transparent as possible to ensure your satisfaction.
Eligibility for Refunds
You may be eligible for a refund under the following circumstances :
- Damaged or Defective Products : If you receive a damaged or defective product, please contact us immediately. We will arrange for a return and provide a full refund or replacement upon inspection of the returned item.
- Incorrect Orders : In the rare event that you receive an incorrect order, please notify us promptly. We will rectify the error and either replace the item or issue a refund.
- Cancellation of Services : If you have purchased a service from us and wish to cancel it before it has commenced, you may be eligible for a full or partial refund, depending on the terms of the service agreement.
How to Request a Refund
To request a refund, please follow these steps :
- Contact Customer Support : Reach out to our friendly customer support team via email at support@medesunglobal.com or through our contact form on the website. Please provide your order number and a brief explanation of the reason for the refund request.
- Return the Item (if applicable) : If you are required to return a product, we will provide you with instructions on how to do so. Please ensure that the item is returned in its original packaging and in the same condition as when you received it.
- Processing Time : Once we receive your request and any necessary returned items, we will process your refund as quickly as possible. Refunds are typically processed within 7-10 business days, although it may take longer in some cases.
Exceptions
Please note that certain products or services may be non-refundable. These exceptions will be clearly stated at the time of purchase or in the terms and conditions applicable to the specific product or service.
Contact Us
If you have any questions or concerns about our refunds policy, please don't hesitate to contact us. Our dedicated customer support team is here to assist you and ensure that your experience with MEDESUN is a positive one.
Thank you for choosing MEDESUN. We appreciate your business and strive to exceed your expectations with every interaction.
